Unitron Smile Moxi Troubleshooting Guide

The Smile Moxi SR series by Unitron includes powerful hearing aids with rechargeable batteries and Bluetooth streaming. Here are practical solutions for common issues.

1. Sound and Audio Issues

No Sound or Weak Output

• Make sure the device is powered on.

• Clean the receiver and change the wax guard.

• Check volume levels and program settings using the Remote Plus app.

Distortion or Poor Quality Audio

• Clean the microphone ports.

• Check for receiver wear or damage.

• Avoid using near devices that can cause interference.

Feedback

• Ensure a secure fit.

• Adjust dome size if needed.

• Remove earwax buildup from the ear canal.

2. Charging Problems

Not Charging or Lights Not Showing

• Check the charger connection.

• Clean charging contact points.

• Ensure proper alignment in the charger cradle.

Short Battery Life

• Charge for at least 3 hours daily.

• Limit use of high-drain features like Bluetooth streaming.

3. Bluetooth and App Issues

Cannot Connect to App or Phone

• Restart both the phone and the hearing aid.

• Forget the device in Bluetooth settings and re-pair.

• Check for app updates.

One Hearing Aid Not Connecting

• Verify both devices appear in Bluetooth settings.

• Ensure both are turned on and within range.

Need Help?

If these steps do not resolve your issue, contact Everything Ears support:

Phone: 0161 524 9978
Website: everythingears.co.uk

All devices sold by Everything Ears include a 2-year warranty and expert aftercare.