PRIVACY POLICY

Privacy Policy – Everything Ears Ltd

Effective Date: [Insert Date]

Last Updated: [Insert Date]

1. Introduction

We are committed to safeguarding the privacy of our website visitors, service users, hearing aid customers, and individual subscribers.

This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of processing that personal data.

Our website includes privacy controls which affect how we will process your personal data. By using these controls, you can specify whether you would like to receive marketing communications and limit the collection and use of your data. You can access these controls via www.everythingears.co.uk.

We use cookies on our website. Where not strictly necessary, we will request your consent on first visit.

In this policy, “we,” “us,” and “our” refer to Everything Ears Ltd. For more details, see Section 9.

2. Credit

This policy is based on a template from Docular.

3. The Personal Data That We Collect

• Contact Data: Name, email, phone number, address, and social media.
• Account Data: Account credentials, settings, preferences.
• Transaction Data: Purchases, payment methods, invoices.
• Communication Data: Emails, messages, phone records.
• Usage Data: IP address, device/browser type, site activity.
• Audiogram Data: Submitted by you or your provider to verify product suitability. We may assist you in obtaining this.

4. Purposes of Processing and Legal Bases

We process your personal data to:

• Operate our website and services
• Deliver hearing aids, manage subscriptions, and issue contracts
• Process payments via Stripe, GoCardless, and Klarna
• Store and review audiogram data
• Provide audiologist support and customer service
• Enforce contracts through debt collection where necessary

Our legal basis is legitimate interests, contract necessity, consent, or legal compliance depending on context.

5. Providing Your Personal Data to Others

We may disclose personal data to:

• Payment providers: Stripe, GoCardless, Klarna
• Document platforms: PandaDoc
• Support partners and audiologists
• Debt recovery agencies (in the event of non-payment)

We do not sell or rent your data under any circumstances.

6. Retaining and Deleting Personal Data

We retain your data for a minimum of 1 day and a maximum of 5 years depending on type and purpose. We may retain it longer where legally necessary.

7. Your Rights

You have the right to:

• Access your data
• Request correction or deletion
• Object to processing
• Transfer your data elsewhere
• Complain to the ICO
• Withdraw consent (where applicable)

You may exercise these rights by contacting us in writing.

8. Amendments

This policy may be updated at any time. The most recent version will always be available at: everythingears.co.uk/privacy-policy

9. Our Details

Business Name: Everything Ears Ltd

Email: info@everythingears.co.uk

Website: www.everythingears.co.uk