How to Troubleshoot Sound & Audio Issues in Your Hearing Aids

Hearing aids are designed to improve sound clarity and boost your listening experience, but occasionally users may encounter issues such as low volume, distortion, or unexpected feedback. This guide walks you through step-by-step solutions to get your hearing aids working at their best.

1. Low or No Sound

• Ensure the hearing aid is powered on and the battery is charged.

• Check for blocked wax guards or filters.

• Make sure the volume isn’t accidentally set too low.

• Verify microphone and receiver ports are clean and unobstructed.

2. Feedback or Whistling

• Check if the hearing aid is properly inserted into your ear.

• Look for wax buildup in the ear canal.

• Ensure the earmould or dome fits securely.

• Avoid placing hands or objects near the hearing aid when in use.

3. Distorted or Unclear Audio

• Replace or recharge the battery.

• Try cleaning the hearing aid’s microphone and receiver openings.

• Review your hearing aid’s program settings or reset them via the app.

If sound problems persist, schedule a cleaning or service appointment.