Phonak Audeo Hearing Aid Troubleshooting Guide

Phonak Audeo hearing aids deliver high-quality sound and personalised settings through advanced digital technology. If you’re experiencing issues, this guide provides a practical overview of how to resolve them.

1. Sound and Audio Issues

No Sound or Weak Output

• Confirm the device is turned on.

• Clean the receiver and dome from any earwax or debris.

• Replace the wax guard.

• Check and adjust volume levels via the myPhonak app.

• Try switching programs to rule out setting errors.

Distorted Audio or Crackling

• Inspect the device for moisture—use a drying kit if needed.

• Make sure the receiver wire is not pinched or broken.

• Test the aids in a quiet environment to isolate interference.

Feedback or High-Pitched Noise

• Ensure a snug fit in the ear canal.

• Consider a different dome size or a custom mould.

• Schedule a fitting review if feedback continues.

2. Charging and Power

Phonak Audeo devices use rechargeable batteries in most models.

Not Charging Properly

• Verify the charger is plugged in and working.

• Check the indicator lights for proper status.

• Clean charging contacts and reposition the hearing aid.

Poor Battery Life

• Ensure you are fully charging the aids.

• Reduce Bluetooth streaming if battery life is lower than expected.

• Check for software updates.

3. Connectivity and Bluetooth

Not Pairing with Smartphone

• Remove the hearing aid from Bluetooth settings and re-pair.

• Restart both the hearing aids and the phone.

• Confirm app permissions and settings.

App Malfunctioning

• Update the myPhonak app.

• Clear cache or reinstall if app problems persist.

• Ensure the phone’s OS is compatible with the app.