✅ Terms & Conditions – Everything Ears Ltd

Effective Date: [28/06/2025]
Last Updated: [28/06/2025]

These Terms & Conditions apply to all sales, subscription services, and consultations provided by Everything Ears Ltd (“we”, “our”, “us”). By making a payment or signing a contract, you (“you”, “the customer”) agree to be bound by the following terms.

1. 💳 Deposit & Contract Activation

• A non-refundable deposit of £499 is required to initiate our 24-month hearing aid subscription service.

• Upon payment, you will receive a digitally binding contract which must be signed to begin your subscription.

• The deposit secures your custom hearing aid setup, initial services, and onboarding.

2. 📆 Contract Term & Auto-Continuation

• This is a 24-month minimum commitment.

• After 24 months, the contract automatically continues on a monthly rolling basis until you request cancellation in writing or by phone.

• If you wish to end the agreement at or after 24 months, you must contact us to provide cancellation notice.

• You may be eligible for an upgrade or replacement device at the end of 24 months, subject to new pricing and terms.

3. 💸 Payment & Enforcement

• You agree to pay a fixed monthly fee (e.g., £199/month) via Direct Debit (GoCardless).

• A backup card (Stripe) must also be provided and will be charged if Direct Debit fails.

• You may alternatively use Klarna for one-off product payments via Stripe (subject to eligibility).

• If you miss any payments or cancel your Direct Debit without proper cancellation:

  • The entire remaining contract balance becomes immediately payable.

  • A final invoice will be issued and, if unpaid, your account will be referred to a licensed UK debt collection agency.

4. 📦 One-Off Product Purchases (Outright Sales)

• We also offer hearing aids and accessories for full one-time purchase at standard retail pricing.

• All one-off purchases include:

  • Free online fitting consultation

  • 60-day money-back guarantee

  • Aftercare support for up to 6 months

• The £499 deposit does not apply to one-off purchases unless stated otherwise.

5. 🔁 Refund Policy

• A 60-day money-back guarantee is offered for subscriptions and one-off sales (excluding deposit).

• The £499 deposit is non-refundable, even if you cancel early or return the product.

• Refunds apply only to amounts already paid beyond the deposit and only if the product is returned in good condition.

6. 📊 Audiogram Requirement

• An up-to-date audiogram is required before we dispense any hearing aid, whether subscription or one-off.

• You are responsible for providing your audiogram. However, we can assist you in obtaining one through local providers or third-party services.

7. 🧑‍⚕️ Ongoing Support & Audiologist Access

• All subscription customers receive:

  • Initial fitting consultation

  • Access to a qualified audiologist for up to 6 months

  • Support via email, phone, or video for the duration of the contract

• One-off buyers receive up to 6 months of aftercare unless otherwise stated.

8. ❌ Chargebacks & Breach Consequences

• Initiating a chargeback or disputing a valid payment (deposit, monthly fee, or full purchase) without cause is a breach of these terms.

• This may result in:

  • Immediate account suspension

  • Debt recovery through legal or third-party channels

  • Additional administrative and legal costs

9. 📩 Contact & Cancellation

All cancellations must be requested by email or phone to:

Everything Ears Ltd
📧 support@everythingears.co.uk
📞 [Insert Number]

10. ⚖️ Governing Law

These Terms are governed by the laws of England and Wales. Any disputes may be escalated through formal legal channels or third-party debt recovery partners as required.

✅ Summary Highlights 

• £499 deposit (non-refundable) starts your subscription

• 24-month contract, auto-continues unless cancelled

• Full balance due if payments stop early

• Klarna available for full-price hearing aids

• Audiogram required (we can help you get one)

• 60-day refund guarantee (excluding deposit)

• Support includes access to our audiologis