✅ Terms & Conditions – Everything Ears Ltd

Effective Date: [28/06/2025]
Last Updated: [23/10/2025]

These Terms & Conditions apply to all sales, subscription services, and consultations provided by Everything Ears Ltd (“we”, “our”, “us”). By making a payment, signing a contract, or engaging our services, you (“you”, “the customer”) agree to be bound by the following terms.

1. 💳 Deposit & Contract Activation

A £499 deposit is required to initiate our 24-month hearing aid subscription service.

• The deposit covers your custom hearing aid setup, programming, and onboarding.

• Upon payment, you will receive a digital contract that must be signed before your hearing aids are dispatched.

• The deposit is refundable within 60 days if you return your product in its original, undamaged condition.

• After 60 days or upon product dispatch, the contract becomes binding for the full term.

2. 📆 Contract Term & Auto-Continuation

• This is a 24-month minimum term agreement.

• After 24 months, the contract continues on a monthly rolling basis unless you request cancellation in writing or by phone.

• Cancellation requests must be made with at least 14 days’ notice before your next billing date.

• Customers may be eligible for upgrades or replacement devices at the end of the 24 months, subject to current pricing and contract renewal.

3. 💸 Payment, Stored Card Details & Authorisation

• You agree to pay your agreed monthly fee via Direct Debit (GoCardless) or stored card (Stripe).

• A backup card will be securely stored and charged automatically if your Direct Debit fails.

• By completing your payment, you authorise Everything Ears Ltd to securely store your payment credentials (card and/or Direct Debit) via our PCI-DSS-compliant providers (Stripe and/or GoCardless).

• Stored details are tokenised — we cannot view or access full card data.

• Your stored payment method may be used for:

  • Subscription instalments

  • Reattempts for failed payments

  • Applicable repair, recovery, or cancellation fees under your contract

• You may update or replace your payment method by contacting info@everythingears.co.uk or 0161 524 9978.

• All payment data is handled securely in compliance with UK GDPR and PCI-DSS standards.

4. 🧾 Enforcement & Default

If you fail to make payment or cancel your Direct Debit without valid cancellation notice:

• The entire remaining balance becomes immediately payable.

• You will receive one reminder; after this, your account may be referred to a licensed UK debt collection agency.

• Any recovery or administrative costs will be added to your outstanding balance.

• We reserve the right to suspend access to support or services until the account is settled.

5. 📦 One-Off Product Purchases

We also offer hearing aids and accessories for outright purchase.
All one-off sales include:

• A free remote fitting consultation

• A 60-day money-back guarantee

• Aftercare support for up to 6 months

The £499 deposit does not apply to one-off purchases unless otherwise stated.

6. 🔁 Refund Policy

• A 60-day money-back guarantee applies to both subscription and one-off sales.

• The £499 deposit is refundable only if you cancel within 60 days and return the product in original, undamaged condition.

• If the product is damaged or incomplete, a reasonable repair or replacement deduction may apply.

• Refunds are processed back to the original payment method within 10 working days of inspection.

7. 📊 Audiogram Requirement

You must provide an up-to-date audiogram before hearing aids are dispensed.
If you don’t have one, Everything Ears Ltd can help organise a hearing test through an approved partner clinic.

8. 🧑‍⚕️ Ongoing Support & Audiologist Access

• Subscription customers receive full remote fitting and support from a qualified audiologist.

• One free adjustment or reprogramming is included within 6 months of fitting.

• Additional adjustments beyond this may incur a fee.

• Support is available via email, phone, or video consultation throughout the subscription.

9. ❌ Chargebacks & Breach of Contract

Raising a chargeback or payment dispute for a valid transaction constitutes a breach of contract.

In such cases:

• Your account may be suspended without notice.

• The total outstanding contract value becomes payable immediately.

• We may instruct debt recovery agents or initiate legal proceedings to recover the amount due, including associated administrative costs.

10. 🧠 Product Ownership & Responsibility

• Hearing aids remain the property of Everything Ears Ltd until the contract balance is fully paid.

• You are responsible for maintaining your devices according to manufacturer instructions.

• The warranty does not cover accidental damage, loss, or theft.

• Any unauthorised repair or misuse may void warranty and refund rights.

11. 🔐 Data Protection & Privacy (GDPR)

We comply with the UK GDPR and Data Protection Act 2018.

• Personal and medical data (such as audiograms) are stored securely on encrypted systems (Zoho, Google Workspace).

• Data is used solely for service provision, payment processing, and ongoing hearing support.

• You may request data deletion or correction at any time.
  See our full Privacy Policy for details.

12. 📩 Contact & Cancellation

All cancellations or queries must be submitted by email or phone:

Everything Ears Ltd
📧 info@everythingears.co.uk
📞 0161 524 9978

13. ⚖️ Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the UK courts.

✅ Summary Highlights

• £499 refundable deposit (within 60 days if returned in original condition)

• 24-month minimum contract, auto-renews monthly

• Stored card authorisation for automatic payments

• Audiogram required (we can help arrange it)

• Warranty: 2 years, excludes loss or accidental damage

• Refunds processed within 10 days

• Secure, GDPR-compliant data handling